Gold Medal Employees

I have been Olympics-obsessed since the opening ceremonies.  I’ve been captivated by everything from the parade of athletes to the “Making of an Olympian” NBC special in which they followed athletes’ journeys through their parents’ eyes.  Watching the Olympics, you see different types of athletes- those who are determined to stand on the podium and those just happy to be there.  The Human Resource brain in me started thinking about Gold, Silver and Bronze employees.  Can you make someone a medalist if they are just happy to participate?

So far, the most exciting competition I’ve seen is the Men’s Skiathlon 15km.  I am in awe of the work that cross-country skiing takes.  They use all major muscle groups and have little chance for coasting or use of gravity.  The finish line is always exciting, but the three feet after the finish line was what really shocked me.  As each skier finished, they collapsed.

picture: slate.com

picture: slate.com

Not just one of them- all of them.  There was a massive line of people lying on the ground, gasping for air and trying to gather enough energy to walk off the course.  These athletes gave so much that they didn’t have enough left over to move one more step.

I thought about the last time I worked that hard.  My mind wandered back to a meeting I had recently discussing how one employee worked tirelessly until the deadline was met.  At the same time, another employee was going to miss a deadline, but instead of trying to do whatever she could to meet it, she went to lunch.  When I met with this employee, I asked her why she would leave knowing her work wouldn’t get done on time.  She responded “Well, I was hungry.”  While one employee instinctively wouldn’t consider missing a deadline, I wondered how to get the other employee to understand why she should have skipped (or delayed) lunch.

The average workplace has about 10% high-level employees, 10% underperforming employees and 80% average employees.  As employers, we all want top-tier employees, but trying to find these high-performing individuals is a challenge.  We could keep searching for that Gold Medal employee or we can look to the 80% in our workforce and see if we can get them to the podium.

We are all motivated by something different.  If you give employees individual attention, you may discover what their motivation is and build a plan to help them grow.  We tend to think that money is the great motivator; however, that isn’t first on the list when employees are asked what is most important (it’s 3rd). The number one thing that employees look for are opportunities to use their skills and abilities.  If they are creative, give them input on exciting projects. If they are analytical, bring them in on a forecasting project.  The second most important motivator is job security.  If an employee knows you are invested in and are planning for their future, they will want to put in the extra work.   Fourth and fifth on the list were communication with management and relationship with immediate supervisor, respectively. Employees want to feel part of a team, not told what to do because you said so. Make sure you are being a leader and not just a boss.

So during this Olympic period as you are uplifted by the greatness, look at your team.

photo: boston.com

photo: boston.com

Who do see who is close to the podium and figure out what you can do to get them there.  Ask the rest of your team where they want to be and what you can do to help them accomplish their goals.   You may be surprised by the answers and how many will collapse at the finish line for you!  See you at closing ceremonies!

 

 

Looking for Olympic updates check out NBC Coverage!

 

 

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Valentine’s Day and Sexual Harassment in your Kingdom!

Since it’s Valentine’s Day I thought I’d share a post from a long, long time ago…  Enjoy your day and keep your hands to yourselves! 

In a village far far away….there was a lovely girl named Belle. She wandered into a dark forest and found herself in a castle with a Beast. She thought it would be an incredible journey, she was wrong. The Queen met Belle at networking event and the topic of sexual harassment came up. In my world it always does. “So when the Beast asks Belle ‘Doesn’t that girl have a great @#&*’ or ‘My, you smell fabulous’” Belle asked me, “Was that sexual harassment?” Well I can honestly say there is no grey area with that Beast. But unfortunately, there is always gray area in the forest.

I asked Belle if she reported it to HR, and she explained that there was no HR department and she didn’t know about a procedure to report such things. In the world of employees you must have a policy. It’s my second blog, are you tired of hearing me say that yet? If in your Kingdom you don’t tell your employees how to report something and they don’t, it’s your fault, not theirs. You may think, “I would never do that” so it’s not a problem. What about the touchy guy that you order supplies from? Or the client who loves to call Belle “Sweetie”? What about the delivery person who loves off color jokes? Sexual harassment isn’t about just sex. It could be about anything that makes someone uncomfortable. valentines-day heartsIf someone feels they are in a “hostile work environment” and they tell you about it, you need to address the situation. If you don’t have a policy, they can leave and report it to different governmental agencies or their attorney. You can answer “They didn’t report it”, but if Belle doesn’t know how to report it IN WRITING, it’s on you. If you can show your policy with instructions on reporting and your “no retaliation policy” with HER SIGNATURE, you are in much better shape.

Sexual Harassment is like a line made out of an evil snake. It moves around, back and forth and changes each day. Something someone has been fine with for years may change. Once Belle decides that she is not comfortable, it is your responsibility to stop it. The Beast has to conform, within reason. Once that line is drawn, it cannot be crossed. The Beast has been notified and if the complaint has been found to be valid, changes need to be made. Some complaints you will find not valid, but you have to investigate all of them and be able to prove that you were thorough, fair and consistent. You should have forms (there I go again) for complaints so you follow the same procedure each time you have a situation. This will be important if you need to prove you tried to rectify a situation.

Some things you will find ridiculous, it doesn’t matter. Once Upon a time …I was called into a castle to discuss a “Naked Picture” that this princess was being forced to look at each day on the evil ogre’s desk. I went in with my forms certain Shrek had a picture of Fiona in all of her glory. What I found was a picture of Shrek’s naked one month old baby girl being held by Fiona in the air showing her naked shoulders and arms. The princess was so offended, when Shrek went to meetings; she put different outfits on the baby and Fiona. A turf war began between the two. What started as funny became World War III. Everyone took sides between the princess and the naked baby! Sometimes common sense doesn’t prevail! I had to ask Shrek to please take his picture down, because it was bothering the princess and had become an uncomfortable situation for all at work. Never mind in the back, donkey had been working at that blacksmith for 30 years and the pictures he had around made even the Queen blush and no complaint was made. We took the opportunity to wipe clean all the offensive material and rolled out Sexual Harassment Training for the entire castle and had everyone sign the new policy. The princess felt validated and the workplace was able to return to a non-hostile environment.

The Forest of Business has so many twists and turns. You need to make sure you are prepared for all situations. Policy Policy Policy is my mantra, you don’t want to dev

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